Shipping policy
Shipping Policy
ZenviaBeauty™
Last Updated: 8th of june 2026
Thank you for shopping with ZenviaBeauty. We are committed to providing a smooth shopping experience and delivering your order as quickly as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that during peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Because we work with global fulfillment partners and suppliers, shipping times may vary depending on the product and destination.
Estimated Delivery Times
United States
3-7 Business Days
Canada
3 –7 Business Days
United Kingdom
5–9 Business Days
Australia & New Zealand
7–15 Business Days
Europe
5–9 Business Days
Rest of World
10–20 Business Days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer Free Shipping on Orders Over $50.
Order Tracking
Once your order ships, you will receive an email containing a tracking number.
You can track your order at any time through our Track Order page.
Please allow 24–72 hours for tracking information to update after shipment.
Multiple Packages
Some orders may be shipped separately depending on product availability and warehouse locations.
If your order contains multiple items, you may receive more than one package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to make changes.
Additional shipping charges may apply for reshipments.
Delayed Deliveries
While most orders arrive within the estimated timeframe, delays may occur due to:
- Customs inspections
- Severe weather conditions
- Carrier disruptions
- High shipping volume
- Public holidays
ZenviaBeauty is not responsible for delays caused by shipping carriers or customs authorities.
Lost Packages
If your package appears lost in transit, please contact us.
We will work directly with the shipping carrier to investigate and determine the best resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in product prices or shipping costs.
Delivered But Not Received
If tracking information shows your package as delivered but you have not received it:
- Check with household members or neighbors.
- Contact your local shipping carrier.
- Contact our support team for assistance.
ZenviaBeauty is not responsible for stolen packages after confirmed delivery.
Contact Us
If you have any questions regarding shipping, please contact us:
We aim to respond within 24–48 business hours.